Do you have a full set of your terms and conditions? I can’t find them on the website.
We operate on a “fair go” business policy. That means we endeavour to provide the best possible service. We’re proud to say that 99% of our exisiting clients are extremely happy. Nevertheless, we recognise that sometimes things can go wrong, hence these terms and conditions:
GENERAL CONDITIONS:
Our bicycles are always cleaned, prepared & checked before they are rented out. It’s common courtesy to return them in the same state (I.e. clean and functioning, especially after prolonged use in the rain). You must endeavour to return each bicycle in the same condition in which it was lent to you. Upon its return, the bicycle(s) will be inspected & any damage assessed. In most cases you will only be held liable up to the value of the deposit payed (100 ~ 200€, depending on the model & number of bikes rented). Our bicycles are not to be thrown around, purposely skidded, jumped or otherwise abused. No silly stunts, etc.
WHAT WE COVER:
Damage caused by normal wear and tear including, but not limited to: broken spokes & chains, normal tyre and cassette wear, unintentional (minor) scratches, metal fatigue, any damage to the bicycle that is considered our fault. Yes refunds are possible if bike does not meet your expectations, minus any delivery charges.
WHAT YOU MUST PAY FOR:
More than 2 replacement innertubes per bike, tyres worn out by skidding on tarmac, missing tools, any other damage caused that is obviously your fault (for example stripped bolt threads, breakages caused by faulty/attempted repairs). Theft or loss.
MECHANICAL SUPPORT:
Tenerife is a fairly large island, so we don’t offer an “emergency pickup” service. Should something go wrong with one of our rental bikes, it is up to YOU to find your own way back to your hotel (taxi, bus, etc). Just like your local bike shop or bicycle manufacturer, no we don’t reimburse you for this journey! However, we recognise that mechanical failure is an inconvenience, not some kind of “opportunity for profit” that some businesses seem to think it is - therefore we will gladly refund any days which you have paid for a rental bike but can’t utilise it due to breakdown.
We do our best to fix things promptly, either the same day or else overnight if that is not possible. Note that practically all bikeshops in Tenerife are closed Sundays and only open half day Saturday.
We believe that bikes should run silently. However, some noises are extremely difficult to isolate or duplicate and then rectify quickly (eg: noises caused by cranksets, bottom brackets headsets and disc brakes). If the bike is rideable and you can live with it, the best option is to let us know before the end of the rental period so we can address the issue for the next customer.
Faulty rental bikes will be either repaired or replaced at our discretion. 90% of the time we have spare bikes in all sizes ready to go but during peak periods it’s impossible to have a backup bike available for every rider. Some people ask the impossible of us, hence the following statement: if a rental bike is unavailable due to damage or theft, we will not be held liable for all or part of your holiday expenses; the most we can offer is a full or partial refund!
THEFT PREVENTION:
Bikes should be stored either in the room of your hotel/apartment or in a secure luggage room using the lock provided- under no circumstances are the bikes to be left un-locked outside when unattended!! A lock never offers 100% theft protection. The best deterrrent is to stay close to the bike at all times when you go out. Aso we request that you do not leave bikes in cars overnight. Never leave a bicycle (locked or unlocked) in a public place, especially if it is visible from the street & definitely never at night time. This siginificantly reduces the risk of opportunistic theft.
We ask for a security deposit to increase awareness & prevent theft, it’s not intended to rip you off. However, should a bicycle be lost or stolen, you will be liable for the current value of the bike written in the Tenerife-Training rental contract (not the replacement value, which is much more). Your security deposit will not be refunded and you will need to pay the difference. Therefore it’s up to YOU to ensure the bike doesn’t get stolen!
ACCIDENTS: Bicycle riders are inherently vulnerable road users; riding in a foreign country in extreme terrain is a risky activity. We do advise you to take out a comprehensive medical travel insurance policy that are available from any travel agent in your home country. If you are found to be the cause of an accident, remember that YOU would be liable for all accident damage.
We provide these rental bicycles in order for cyclists to explore & train on the many roads & tracks in Tenerife. We take pride in the high quality of all our bikes - please take care of them and they will take care of you! Above all else we hope you enjoy cycling in Tenerife!
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